Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing times may be slightly longer.
Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.
Shipping Locations
We ship worldwide.
Shipping availability and delivery times may vary depending on the destination country and the selected shipping service.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, order weight, and shipping method.
From time to time, we may offer free shipping promotions on selected products or order values.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Shipments
Once a package has been shipped, delivery is handled by the postal carrier.
If your order appears delayed or lost, please contact us and we will assist in opening a shipping inquiry with the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply for reshipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged packaging and product so we can assist you.